Head Transaction Solutions

Zurich, Switzerland

Head Transaction Solutions

Zurich, Switzerland

The Business

RBS Services (Switzerland) Ltd is part of the Royal Bank of Scotland Group and headquartered in Zurich. Its purpose is to manage the Swiss based technology platform and back-office operations supporting the private banking business of Coutts. Coutts forms part the Commercial and Private Banking division of Royal Bank of Scotland Group and is widely recognised as one of the leading private banks and wealth managers in the UK, connected to ~ 70,000 private clients.

Role Purpose:

The Head Transaction Solutions owns the application architecture for the private banking domain and

  • Responsible for 2nd and 3rd level support, as well delivery of new functionality and projects regarding the following areas: Payments, Debit & credit cards, Cheques, FX/MM, Securities execution & processing, Corporate events, settlement and reconciliation
  • Works with Business stakeholders to translate business strategy into solutions
  • Is responsible for the assessment of the impact on the existing platform of new regulations, functionality and banking products and supports respective implementation

Key Accountabilities:

  • Management of the Transaction Solutions team up to 30 FTE
  • Discover and analyse customers' business and technical requirements and deliver industry state-of-the-art solutions
  • Application / Module Ownership (lifecycle, costs, quality), including i.e. xKyte, avaloq modules
  • 2nd Level Support / bugfixing
  • Owns third parties contracts with responsibility for contract management, development of new functionality and third level support
  • Own release readiness for owned applications and modules (build into run)
  • Application Change Gatekeeper (delivered through Solution Delivery)
  • Small Enhancements and Problem Solution delivery
  • Technology Change Delivery, incl. System Unit/Integration Testing (CtB)
  • Collaborate with the technology delivery teams to bring our customers state of the art and innovative IT solutions
  • Relationship Management - Participate in planning and opportunity evaluation with both the customer sponsor and key customer Managers & Executives, to drive customer satisfaction by delivering business value to the customer


  • Candidates must have a deep understanding of markets, industries, business, customers, and technology. Work experience should involve a mix of business and technology consulting across the lifecycle of Information Technology (examples may include assessment and analysis, design, business case development, architecture, envisioning, planning, deployment, benefits analysis, and management)
  • Strategic business acumen and understanding of organisation strategy and ability to design information systems to delivery that strategy
  • Political savvy and strong influencing and stakeholder management skills
  • Excellent communication skills with ability to explain technical concepts to lay audiences. Experienced in working with C-level stakeholders.
  • Self-starter with the ability to appropriately prioritise and plan complex work in a rapidly changing environment
  • Team player with experience leading and collaborating cross-team to ensure successful delivery of solutions
  • Ability to think creatively and find optimal solutions, strong critical thinker with problem solving attitude. Demonstrating outside-the-box problem solving skills
  • Entrepreneurial and pragmatic in approach

Required Experience:

  • Subject matter expertise in investments and payments, ideally full knowledge of the UK card, payment and investment industry standards
  • Proven track record in leadership roles, preferably in the Finance industry
  • Proven record of delivering business value from Information Technology at an executive level
  • Experience working in cross-functional, multinational and geographically dispersed teams
  • Project management experience, agile methodologies are an advantage
  • Avaloq parameterisation and / or general programming experience are an advantage
  • Avaloq Certification is beneficial
  • 10 years plus IT experience

Other Requirements:

  • University degree or equivalent, preferably in Computer Science
  • Excellent English language skills; German skills are a plus

We are looking forward to hearing from you. Please note: We will only consider applications made directly or through our preferred suppliers.

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