Trust Practitioner

Bristol, United Kingdom

Trust Practitioner

Bristol, United Kingdom

The Business

We're looking for Trust Practitioners to join us in Bristol for Coutts

  • This is a fantastic opportunity to join a growing team and be part of one of the largest and most prestigious Trust companies in the UK
  • You'll ideally hold a STEP diploma in England and Wales/Scotland or equivalent, and demonstrate a high level of specialist technical knowledge gained by experience in the Trust field
  • As part of a dynamic team based in Bristol, dedicated to delivering exceptional customer service, you’ll benefit from a real culture of investing in people, and you’ll adopt a wide range of responsibilities that are crucial to the strategic direction and operational excellence of the bank
  • This role offers you the opportunity apply and enhance your trust knowledge and skill set, and provides a clear and bright career path

What you'll do

You’ll assist with the administration of a range of trusts, acting as point of contact for our clients and intermediaries, and ensuring all requirements are met and the banks’ regulations are adhered to. With the ability to work independently, you’ll undertake a diverse array of specialist processing duties, utilising relevant tools and processes with minimal direct supervision. You'll act as the day to day point of contact for clients where you'll strive to develop strong client relationships, based upon transparency, trust, and simplicity. 

As such, you’ll deliver a world class customer experience through a deep understanding of individual client needs. You'll be providing a vital channel of communication, conveying necessary information and professionally managing client expectations. You’ll also maintain a high level of industry knowledge in order to provide swift solutions for a variety of queries.

Additionally, your role will involve:

  • Playing a significant role in risk mitigation, and proactively identifying and managing any potential issues while driving awareness of the relevant regulations and policies among your peers
  • Being an ambassador for our brands, and you'll be celebrated for the skill, etiquette and discretion you bring to Trust Administration Services
  • Demonstrating respect, sophistication and discretion when communicating with our team and clients, and defining the standard for our future
  • Potential for line management responsibilities

The skills you'll need

To be successful in this role, you'll need outstanding interpersonal skills and exceptional attention to detail, able to carefully listen to and understand the needs of our clients to meet their individual requirements. It's essential that you have a professional qualification in Trust Services, and that you can demonstrate a high level of specialist technical knowledge gained by experience in the Trust field.

We'll look to you to demonstrate:

  • Excellent communication skills - both written and verbal - and you'll be able to adapt your style to meet your audience
  • The ability to be a great team player, with working knowledge of the bank's systems and processes and an in-depth understanding of UK trusts
  • The passion to put the clients' needs at the forefront of everything you do

You'll ideally hold a STEP diploma in England and Wales/Scotland or equivalent and demonstrate a high level of specialist technical knowledge gained through experience in the Trust field. 

How we'll reward you

In return, we offer a competitive package of £28,730 - £40,560, which includes a cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

Visit our reward and benefits page for more information on the benefit packages we offer.


At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Apply for one of our graduate programmes or internships and find out how you can be part of our story.

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