Client Relationship Manager

Glasgow, United Kingdom

Client Relationship Manager

Glasgow, United Kingdom

The Business

Join us in Glasgow as a Client Relationship Manager for Adam & Company

  • We’re looking for a dedicated Client Relationship Manager to support a Senior Private Banker within Adam & Company
  • Working in this dynamic and client-facing environment, you’ll utilise your skills and experience to develop close and personalised relationships
  • You'll ultimately be supporting our clients' ambitions by delivering business expertise and making things simple
  • Adam & Company offers a discreet and sophisticated advice service designed to give clients the confidence that all aspects of their financial affairs are aligned for the long term

What you'll do

You'll act as a point of contact for high value clients, delivering a proactive client service to identify opportunities and build relationships. You'll liaise with key stakeholders to manage the end-to-end on-boarding process for new clients to achieve a strong first time yield, and will carry out relevant identity checks, review documentation and check mandates, challenging when necessary.

You'll also be:

  • Developing a network of internal and external stakeholders to help create new business opportunities both organically or through acquisition
  • Attracting new and potential clients, collaborating with internal stakeholders and existing clients to help the business grow
  • Undertaking care calls, and supporting the Private Banking team with the recording and resolution of client complaints
  • Supporting the Private Banking team with client service improvements, client focused initiatives and local sale management activity to maintain high client satisfaction
  • Preparing any client correspondence around complex credit applications, acting in accordance with the regulatory requirements and standards set by the Financial Conduct Authority (FCA)
  • Working as part of a unified team, supporting members in times of absence or heavy workflow as well as monitoring and controlling all activity within a regulatory framework

The skills you'll need

As a Client Relationship Manager, you’ll demonstrate a good understanding and knowledge of the application of sales and marketing processes, relevant regulated and non-regulated products, services, procedures and reporting requirements, plus money laundering and compliance regulations.

We'll also be looking to you to demonstrate:

  • Strong interpersonal skills
  • An ability to build networks both internally and externally in order to achieve growth and win new business in a challenging environment
  • The ability to plan, organise and manage your time effectively under pressure

Above all, you'll bring a passion for meeting client demands, and you'll pair your integrity with a shared focus on delivering fair outcomes for our clients.

How we'll reward you

You’ll start on a competitive reward package of between £28,730 and £40,560. Your package includes contributions to our retirement savings plan, and you can choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

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