Client Banking Manager

Edinburgh, United Kingdom

Client Banking Manager

Edinburgh, United Kingdom

This job posting is no longer active

The Business

Join us in Edinburgh as a Client Banking Manager for Adam & Company

  • We’re looking for a dedicated, telephony-based Client Banking Manager to join us in Private Banking at Adam & Company
  • Working in this dynamic and client facing environment, you’ll utilise your skills and experience to develop close and personalised relationships with our clients
  • You'll ultimately be supporting our clients' ambitions by delivering business expertise and making things simple
  • Adam & Company offers a discreet and sophisticated advice service designed to give clients the confidence that all aspects of their financial affairs are aligned for the long term

What you'll do

As Client Banking Manager, you'll provide a consistent, credible and accessible point of contact for a portfolio of clients, and will be dedicated to building and deepening client relationships.

You'll deliver proactive client services through structured Client Review conversations in order to identify opportunities and build relationships. You'll also contribute to Private Banking targets by referring clients to the Core Banking and Financial Planning teams in a smooth and consistent way, having identified clients' needs to deliver outstanding service and meet business objectives by increasing share of wallet.

You'll also be:

  • Undertaking joint meetings with both regulated bankers and financial planners, referring business to each as appropriate
  • Collaborating with other departments within Adam & Company and RBS for the benefit of the team and our clients
  • Acting as the point of reference for resolving client issues and complaints
  • Undertaking care calls in line with policy and documented procedures while adhering to and actively promoting our commitment to treating clients fairly

The skills you'll need

As a Client Banking Manager, you’ll demonstrate a good understanding and knowledge of the application of sales and marketing processes, relevant regulated and non-regulated products, services, procedures and reporting requirements, plus money laundering and compliance regulations.

A CeMAP qualification or equivalent is desirable, and other financial qualifications would be advantageous. 

We'll also look to you to demonstrate:

  • Strong credit management and stewardship experience together with sales or business development experience
  • A commitment to achieving the appropriate benchmark qualifications within agreed time scales
  • Strong communication and interpersonal skills
  • An ability to build networks both internally and externally in order to achieve growth and win new business in a challenging environment
  • The ability to plan, organise and manage your time effectively under pressure

Above all, you'll bring a passion for meeting client demands, and will pair your integrity with our shared focus on delivering fair outcomes for our clients.

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

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