Trust Officer

Bristol, United Kingdom

Trust Officer

Bristol, United Kingdom

This job posting is no longer active

The Business

We're looking for Trust Officers to join us in Bristol for Coutts

  • This is a fantastic opportunity to join Coutts as an Officer in our Trust Services department, and be a part of one of the largest and most prestigious Trust companies in the UK
  • Part of a team dedicated to delivering exceptional customer service, you’ll benefit from a real culture of investing in people, and you’ll adopt a wide range of responsibilities that are crucial to the operational excellence of the bank
  • You'll enhance your knowledge and skill set, and the role provides a clear and bright career path

What you'll do

Working in a customer facing environment, you’ll use your outstanding interpersonal skills to develop strong relationships. You’ll assist with the administration of a range of trusts, acting as point of contact for our clients and intermediaries, and ensuring all requirements are met and the bank's regulations are adhered to.

Additionally your role will involve:

  • Undertaking a diverse array of specialist processing duties, utilising relevant tools and processes, under supervision
  • Being the day to day point of contact for clients where you'll strive to build strong client relationships, based upon transparency, trust, and simplicity
  • Delivering a world class customer experience through a deep understanding of individual client needs
  • Providing a vital channel of communication, conveying necessary information and professionally managing client expectations

You'll learn about Trust law, and have the opportunity to gain the industry recognised professional qualification.

The skills you'll need

To be successful in this role, you'll need exceptional attention to detail, able to carefully listen to and understand the needs of our clients to meet their individual requirements. You’ll have excellent communication skills - both verbally and written - and you'll be able to adapt your style to meet your audience.

We'll also look to you to demonstrate:

  • Great team work skills and the ability to put the clients’ needs at the forefront of everything you do
  • Ideally, you’ll have experience in a client facing role
  • Excellent Microsoft Office skills

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

For more information on our benefits, please visit our website.


At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

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