Head of Personal & Business Banking Operations

St Helier-Jersey, United Kingdom

Head of Personal & Business Banking Operations

St Helier-Jersey, United Kingdom

This job posting is no longer active

The Business

Join us as Head of Personal & Business Banking (PBB) Operations in Jersey and the Isle of Man

  • This is an opportunity to take on a key leadership role in RBS International and help shape the future of our business 
  • You'll be leading PBB Operations to meet stretching targets, and using your strategic expertise to drive and implement our sector strategy
  • You'll be building your leadership profile as you develop and inspire a talented team in Jersey and the Isle of Man, which spans all RBS International clients sectors across the Channel Islands based in Jersey
  • This role can be taken as a three year offshore assignment
  • You'll need to do some travel as a part of this role, and you'll be spending around of 25% of your time working in the Isle of Man during the year

What you'll do

You'll lead the PBB Operations team, covering all RBS International client sectors, and you'll drive and implement our sector strategy. This will involve taking responsibility for the team's overall delivery against stretching targets and maintaining customer risk compliance and the highest operational risk standards.

You'll have direct line management responsibilities for a team of managers, and a much wider team indirectly, and you'll be fostering an engaged, high performing and collaborative team culture right across PBB Operations, with a focus on delivering for our customers. You'll also be setting the strategic direction for PBB Services, as part of the senior leadership team.

Your responsibilities will include: 

  • Collaborating with all PBB customer sectors to jointly deliver the best financial and commercial results for RBS International customers, across  our proposition sectors - representing Services on all PBB Boards
  • Leadership for customer franchise projects 
  • Building strong relationships across other RBS International and RBS customer franchises and functions, and all PLC UK matrix areas to deliver a consistent and continually improving customer journey
  • Representing the Services business at a senior level and collaboration with the wider RBS International businesses and functions
  • Supporting RBS International delivery against our financial targets and wider team Key Performance Indicators, Customer Satisfaction and Net Promoter Scores

The skills you'll need

To take on this challenging role we're looking for an accomplished leader, with strategic vision and determination. You'll also need strong understanding and expertise in Operational Management, and ideally good knowledge of local regulatory requirements. 

You'll bring to this role: 

  • A high level of risk awareness
  • Excellent communication skills, experience of working with senior stakeholders, and of influencing and participating in forums and committees
  • Excellent strategic vision and technical skills to respond to the dynamic environment in each jurisdiction
  • The flexibility to effectively manage multiple priorities, jurisdictions and locations 
  • Experience of managing within a matrix environment and excellent people management skills
  • Strong commercial acumen and a deep understanding of the economic environment
  • A proven record of supporting growth and cost control in a variety of economic conditions

How we'll reward you

In return, we offer a competitive salary plus 30% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

Visit our reward and benefits page for more information on the benefit packages we offer.


At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Jersey Financial Services Commission, which are designed to protect our customers. This role falls is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.



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