Customer Service Officer, Coutts 24

London, United Kingdom

Customer Service Officer, Coutts 24

London, United Kingdom

This job posting is no longer active

The Requirements

Join Coutts as a Customer Service Officer in London

  • In this telephony role, you'll deliver a world class customer service to our clients
  • We'll look to you to provide an outstanding customer journey, and you'll have the opportunity to develop your skill set and banking knowledge in a fast paced and engaging environment
  • You'll handle an array of calls with care and attention, and taking real ownership of each and every enquiry 

What you'll do

You'll take telephone instructions and respond to client's requests for information regarding their general banking and credit card transactions. You'll update Coutts databases with accurate data, and you'll ensure all complaints and complex issues are documented. You'll also stay abreast of the bank's regulatory requirements, ensuring compliance at all times

Through effective and comprehensive training and the completion internal accreditations, this role offers the opportunity to enhance your skills while gaining valuable exposure to a prestigious institution.

The skills you'll need

To be successful in this role, you'll have a background in customer services, either face to face or over the phone. Previous banking experience would also be advantageous.

As well as this, you'll need:

  • Excellent communication skills
  • The drive and enthusiasm to learn and progress your career 
  • Strong IT skills, proficient at MS applications

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

How we'll reward you

We offer a competitive reward package starting at £27,607, and your package includes the chance to join our retirement saving plan, and to choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.


At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

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