Client Director Assistant

Manchester, United Kingdom

Client Director Assistant

Manchester, United Kingdom

This job posting is no longer active

The Business

Join us as a Client Director Assistant in Manchester

  • You'll be joining us in Private Banking, part of Commercial & Private Banking (CPB)
  • We'll look to you to proactively support your advisor to service the banking requirements of their portfolios and provide a seamless client experience
  • This is an excellent chance to build your career as well as your external network

What you'll do

You'll act as the second point of contact for clients, ensuring the efficient delivery of client requirements on behalf of the advisor.

Day to day, you’ll be:

  • Supporting your aligned advisor in meeting client service and performance targets and working with colleagues in other areas to meet client needs
  • Providing marketing and relationship support to the advisor
  • Making sure all reports, documentation and systems recording is technically accurate, compliant and provides 'best advice' for the client, while adhering to internal processes and procedures
  • Maintaining files and databases in accordance with bank guidelines, undertaking support tasks and working with colleagues in other parts of the bank to achieve objectives
  • Preparing client briefs for the authorised manager's client appointments, coordinating specialist workflow and liaising with private banking colleagues 

The skills you'll need

You’ll earn the confidence of your customers with clear expertise in your field and astute advice communicated well. You’ll be an accomplished networker committed to sharing knowledge, and will use critical thinking skills to cut through complexity, and make sound decisions and recommendations.

We’re looking for a proactive, well organised person, with enthusiasm for learning and professional development.

You'll also:

  • Be willing to attend training sessions and undertake qualifications to develop relevant knowledge, skills and techniques
  • Show a commitment to achieve the appropriate benchmark qualifications within agreed time scales
  • Possess client relationship skills and technical knowledge of investment, credit and financial planning products
  • Show experience gained in a bank or other financial services role
  • Demonstrate experience of providing a high level of client service
  • Be numerate, with basic Microsoft Office skills

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Apply for one of our graduate programmes or internships and find out how you can be part of our story.

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