Trust Manager

Bristol, United Kingdom

Trust Manager

Bristol, United Kingdom

This job posting is no longer active

The Business

We're looking for a Trust Manager to join us in Bristol

  • This is a fantastic opportunity to join a growing team and be part of one of the largest and most prestigious Trust companies in the UK
  • You'll manage and lead a team responsible for the specialist administration of trusts or estates, including maintaining all service levels and acting as a technical specialist
  • This role offers to enhance your knowledge and skill set, and provides and clear and bright career path

What you'll do

You'll control the team workflow, develop employees, and make sure high standards of customer service are delivered and that all legal, regulatory and financial operational requirements are met.

You’ll assist with the administration of a range of trusts, acting as point of contact for our clients and intermediaries, and ensuring all requirements are met and the banks’ regulations are adhered to. With the ability to work independently, you’ll undertake a diverse array of specialist processing duties, utilising relevant tools and processes with minimal direct supervision. You'll act as the day to day point of contact for clients where you'll strive to develop strong client relationships, based upon transparency, trust, and simplicity. 

As such, you’ll deliver a world class customer experience through a deep understanding of individual client needs. You'll provide a vital channel of communication, conveying necessary information and professionally managing client expectations. You’ll also maintain a high level of industry knowledge in order to provide swift solutions for a variety of queries.

Additionally, your role will involve:

  • Playing a significant role in risk mitigation, and proactively identifying and managing any potential issues while driving awareness of the relevant regulations and policies among your peers
  • Being an ambassador for our brands, and celebrated for the skill, etiquette and discretion you bring to Trust Administration Services
  • Demonstrating respect, sophistication and discretion when communicating with our team and clients, and defining the standard for our future

The skills you'll need

To be successful in this role, you'll need outstanding interpersonal skills and exceptional attention to detail, able to carefully listen to and understand the needs of our clients to meet their individual requirements. You'll have a full STEP diploma and demonstrate specialist knowledge.

We'll look to you to demonstrate:

  • Excellent communication skills - both written and verbal - and able to adapt your style to meet your audience
  • The ability to be a great team player, with working knowledge of the bank's systems and processes, and an of UK trusts
  • The passion to put the clients' needs at the forefront of everything you do

You'll also ideally hold a professional qualification in the Trust Services field.

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

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