UX Researcher

London, United Kingdom

UX Researcher

London, United Kingdom

The Business

Join us in London as a UX Researcher

  • This is an opportunity for a UX Researcher to join us in our Private CX function
  • It's an opportunity to define and run the user research approach for Coutts
  • You can hone your existing technical skills and advance your career in this critical role

What you'll do

You'll be defining and driving UX focussed user research methodology across DDX (Digital Design & Experience). You'll work directly with numerous stakeholders to provide insight and help them understand the implications. You'll also work directly with the UX team to test their design output, advising where it falls behind expected measures and show how to improve.

You'll also:

  • Work with live solutions to test and input on zones of failure
  • Advise on proposed vendor solutions and where they may not align to usability standards
  • Drive our WCAG (Web Content Accessibility Guidelines) accessibility approach and ensure it’s adhered to across DDX and our partnered deliveries
  • Clearly present findings in a way that is actionable to other teams working within the same domain speciality, as well as outside
  • Create the digitally focussed personas that would be useful to designers and digital strategists

The skills you'll need

You'll need a background in UX focussed insight and research with a good understanding of banking processes. You should be a digital focussed researcher, with proven history of digital ethnography, UX lab research, and digital competition analysis.

You'll also need:

  • Analytical and reporting experience
  • A mathematical background
  • The ability to be a team player with strong people skills and a passion for data

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Apply for one of our graduate programmes or internships and find out how you can be part of our story.

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