Client Director Assistant

London, United Kingdom

Client Director Assistant

London, United Kingdom

The Requirements

Join us as a Client Director Assistant in London

  • You’ll be supporting our client advisers in delivering first rate client service and building strong client relationships
  • It’s a valuable opportunity to enhance your banking, lending, investment and financial planning product knowledge, and gain exposure to remarkable clients with diverse needs
  • You’ll be joining a collaborative, driven and team-oriented working environment

What you'll do

You’ll help us to deepen our client relationships and build trust by providing an exceptional service, and you’ll build and make use of a strong network across Coutts, RBS and external private client professionals, allowing you to get things done for your clients effectively and efficiently.

Your responsibilities will include:

  • Assisting your team of advisers in achieving business performance targets 
  • Providing the best client experience through simplifying our business and providing technical expertise
  • Identifying opportunities to deepen and widen client needs met and potential referrals to the wider Coutts and RBS businesses
  • Helping the team to work efficiently by managing your advisers diaries, preparing ahead of meetings, and managing client communication
  • Completing ad-hoc project work, allowing you to develop a broad range of skills
  • Continually building your personal knowledge of banking and credit, investments and financial planning, as well as a broader knowledge of finance and industry

The skills you'll need

You'll ideally have experience in a banking or financial services environment, with an understanding of everyday banking and investment procedures. A good general awareness of credit stewardship would be an advantage, but most importantly you'll have the enthusiasm to learn new skills and to deliver a market leading banking service for our clients.

We'll also expect:

  • The passion to deliver an outstanding service to our clients, and think things through from their perspective
  • Excellent communication skills, with the ability to really listen carefully to our clients’ needs, expectations and financial ambitions
  • Strong numeracy capabilities and proficiency with Microsoft Office applications and Avaloq

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

Apply for one of our graduate programmes or internships and find out how you can be part of our story.

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If you don’t find the right role today, the best way to find out about other opportunities is by registering your details with us.

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