Support Team Leader

London, United Kingdom

Support Team Leader

London, United Kingdom

Join us as a Support Team Leader

  • This is an opportunity to develop your leadership skills and gain recognition for driving others to succeed
  • You'll be leading a team to deliver fantastic customer service, building trusting relationships and cultivating a strong client focused approach across the market
  • You’ll be working in a collaborative environment, where we’ll take a real investment in your career progression

What you'll do

We want excellent client service to be at the heart of everything we do. You'll directly help us achieve this by leading a team of client director assistants to deliver support to client directors to help achieve an outstanding client experience, while meeting activity, growth, revenue, client and people satisfactions targets across the team.

Working in conjunction with the national Head of Client Delivery and local market and team leaders, you'll implement business-wide strategy, including the delivery of an effective operating rhythm across the team.

You’ll also be:

  • Managing the workflow of your team, identifying training needs and delivering relevant coaching and development to your team that results in an improved and outstanding client experience
  • Leading the fulfilment of new lending deals and renewals across the centre, making sure that all daily excesses, valuations, security and credit documentation are actioned
  • Overseeing all customer metrics, making sure that this is maintained in all key internal systems
  • Building and maintaining partnerships and stakeholder relationships
  • Building a supportive and high performing team culture, and promoting culture of continuous improvement

The skills you'll need

To be successful in this role, you’ll have excellent people leadership experience, with the ability to develop a high performing team to deliver outstanding results. You’ll thrive in a fast-paced environment, and with excellent planning and organisational skills, you’ll perform consistently well under pressure.

You'll need to hold a relevant qualifications such as CeMAP, IAD or the Chartered Banker Professional Banker Diploma.

We’ll also look to you to demonstrate:

  • A good understanding of the private banking and wealth management market place
  • The ability to identify and implement continuous improvements
  • Strong interpersonal and communication skills
  • The ability to work influentially with a range of stakeholders

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

Apply for one of our graduate programmes or internships and find out how you can be part of our story.

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