Private Banking Anti-Money Laundering Customer Service & Operations Analyst

Bristol, United Kingdom

Private Banking Anti-Money Laundering Customer Service & Operations Analyst

Bristol, United Kingdom

Join us as a Private Banking Customer Service & Operations Analyst

  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work
  • We're offering a salary ranging from £24,693 to £34,860

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

  • Accurately investigating your queries, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

  • Experience of dealing with clients over the phone and through email
  • An understanding of the financial services industry and our customers
  • Knowledge of our products, processes and banking systems
  • Good written and spoken communication skills

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

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