Private Banking - Charged Security Associate

Bristol, United Kingdom

Private Banking - Charged Security Associate

Bristol, United Kingdom

Join us as a Charged Security Associate

  • We’ll look to you to deliver successful outcomes for your clients by investigating their queries and understanding their needs
  • You’ll be liaising with clients and businesses to accurately collect information in order to solve their queries
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different clients on a daily basis

What you'll do

As a Charged Security Associate, you’ll be responding to queries from clients promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

  • Authorising and investigating all transactions to our KPIs
  • Collecting and analysing the required information from the clients and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

In order to excel in this role, you’ll have strong client service abilities along with client and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships

Salary band for this role is £22,866.00 - £26,900.00 - £32,280.00

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

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