Applying

A: Yes. If you’re interested, please contact your local branch or office. The decision to grant a work experience placement is at the discretion of the local office, and will be based on whether or not we can meet your requirements.

A: When you submit your application, you’ll be taken to a confirmation page. Once your application has been processed, you’ll also receive a confirmation email. Please note: most applications are not reviewed until the closing date has passed.

If you don’t receive a confirmation email, please check your junk and spam folders. If you still can't find it, please contact our support team.

A: We try our best to contact all applicants as soon as possible. Some jobs will receive a large number of applications, so it will take time to respond to everyone. Normally applications won’t be reviewed until the closing date has passed so everyone has a fair chance to apply. If you still haven’t heard anything from our recruitment team by two weeks after the closing date, please contact our support team.

A: If there is an error in your application, please contact the hiring manager or recruiting manager if their name is given on the job description. If there’s no name on the job description, please email our support team.

A: We support all web browsers as well as iOS and Android devices. The application will function equally well on any screen size. You should use a device that was introduced to market within the last 4 years (e.g. anything newer than an iPhone 5 for Apple users). Older devices will be slower and in some cases unable to handle the application so please ask to borrow an appropriate device from a friend or family member if you do not have one. Please do not use mobile OS emulators on your PC or Mac.

A: It’s extremely important that you do not become distracted when taking the assessment. Please ensure that:

• App and messaging push notifications are disabled.
• Your device is set to "do not disturb” even when it is unlocked.
• You have adequate battery life when you start the assessment.

Android How-to:

http://www.howtogeek.com/260225/androids-confusing-do-not-disturb-settings-explained/

http://www.droid-life.com/2012/11/29/how-to-disable-android-application-notifications-beginners-guide/

IOS How-to:

https://support.apple.com/en-gb/HT204321

http://www.imore.com/how-to-setup-use-do-not-disturb-iphone-ipad

A: We recommend you use earphones when completing the video assessment to get the best sound quality, especially when you are on a mobile device.

A: First of all, don’t panic, your progress is saved. You can relaunch the app or click the email link from a desktop/laptop with a camera and you’ll be able to resume the video interview where you left off.

A: You will have 2 minutes to hear, read and prepare for each question. If you’re ready sooner you can skip to recording your response.

A: No, to make the process fair, equal and consistent for everyone you will only get to hear, read and prepare for each question once.

A: You will have 2 minutes to respond to each question. If you finish answering sooner then you can skip to the next question.

A: No, to make the process fair, equal and consistent for everyone you will only get to record your answer once.

A: You will have 3 days to complete your video assessment from when you receive the email notifying you of the next stage.

A: If you have any technical queries about the video assessment please use the help section within the assessment.

A: If you don’t have a computer or phone with a camera then you can use the email link on any computer/phone with a camera, so you’re able to use a friends or family member’s device to take the video assessment. If that’s not possible please contact us.

A: Information on how to prepare for the assessment will be shared with you as you go through the process to take the video assessment. You’ll have plenty of time to get yourself prepared and set up to take the assessment before you start the first question. Please watch the videos as they’ll explain what you need to know and do.

A: Our video assessors will be able to see that something went wrong with your answer and they’ll be in touch to allow you to retake the question(s) you had issue with.

A: There’s a practice question which isn’t reviewed or seen by us and which you can try as many times as you like until you’re comfortable with your set-up and with taking your interview.

A: Our trained assessors will review your video assessment and assess you against our pre-defined criteria for the role you’ve applied for.

A: Your video assessment responses will be assessed by us to help make a decision on your application. After that your video assessment will be kept for 12 months after that time it will be anonymised and archived.

A: Your video will be reviewed by one of our trained assessors. They’ll be in touch to let you know the outcome.

A: Please contact our support team. Please use the template below and give us as much detail as possible, so we can help resolve your query quickly:

Job reference number: This number identifies the role you’re applying for, and can be found at the beginning of the job description. It’s usually a 5 or 6 digit number.

Web browser and version: You can find out which web browser you are using and the version number by selecting 'About' in the browser menu.

Operating system: This is the platform you are using - Windows 7 or iOS, for example.

Description of error: Describe the difficulty you are having.

Screen-shot: If possible please attach an image of the error. On most PCs this can be done by using the CTRL + Print Scrn option.

Steps to replicate: Please describe the steps you took before the error occurred

Best way to contact you: Email or phone

Contact information: Email address or phone number

A: If you do not have a CV, please complete this template (45kb .doc) with as much information as possible. Also have a look at our advice on CV writing to help you create a great CV. If for any reason you are unable to create a CV or have problems applying online please contact our support team with the reference number of the job for which you wish to apply and a member of the recruitment team will help you with your application.

A: In the first instance, please try to launch the work-style assessment in another browser. If you’re still having difficulty, please contact our support team. Please use the template below and supply us with as much detail as possible so we can help resolve your query quickly:

Job reference number: This number identifies the role you’re applying for, and can be found at the beginning of the job description. It’s usually a 5 or 6 digit number

Web browser and version: You can find out which web browser you are using and the version number by selecting 'About' in the browser menu

Operating system: This is the platform you are using - Windows 7 or iOS, for example

Description of error: Describe the difficulty you are having

Screen-shot: If possible please attach an image of the error. On most PCs this can be done by using the CTRL + Print Scrn option

Steps to replicate: Please describe the steps you took before the error occurred

Best way to contact you: Email or phone number

Contact information: Email address or phone number

A: Your profile is created when you first apply for a position. All applications made after this will then be visible in your My Applications profile, along with the current status of each. Please note: you must always use the same email address each time you apply, and once added this cannot be updated.

A: Workday home. Your username and password will then need to be entered, so have these ready before you start.

A: A: Your username will be the email address you used when applying for the role. If you forget your password there is a ‘Forgot password’ option when you go to sign in to your candidate home account.

A: To withdraw your application log into My Applications. From here you can see all the recent applications you have made, and the current status of these applications. To withdraw an application simply select the role you have applied for and then ‘Withdraw Application’. Please note: applications cannot be withdrawn once they have progressed to Interview status.

A: Log into My Applications to get updates on recent applications. Here you can see the status of an application, and when it was last updated.

A: We don’t have an upper age limit, and we encourage applications from all age groups. However, you do have to be at least 16 years old to join us.

A: Yes. We are an equal opportunities employer and we welcome applications from all members of the community.

A: As a Disability Confident employer in the UK, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. You’ll need to tell us that you have a disability at the point of application so that we can make the Recruiter aware.

Disability Confident includes the offer of an interview to a fair and proportionate number of disabled applicants that meet the minimum criteria for the job. This does not mean that all disabled people are entitled to an interview.

In certain recruitment situations such as high-peak times, we may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job. In these circumstances, we would still aim to offer a proportionate number of interviews to disabled applicants.

Please be aware that this is only applicable to roles within the UK.

A: No, we encourage applications from all age groups. However, you must be at least 16 years old to join us.

A: To find out more about Coutts visit coutts.com.

A: All our sites have their own unique environment. As part of the selection process you may have the opportunity to visit your place of work and meet your manager and colleagues.

A: Please call the recruitment team or hiring manager in the first instance. This will give us the chance to re-arrange the appointment for you quickly if required. If for any reason you can’t contact the recruitment team, please contact our support team instead.

A: It's an event which usually involves a number of candidates undertaking a range of different exercises, observed by different assessors. These may include interviews, group discussions, presentations, role-plays or business case studies. There may also be written exercises and psychometric tests (designed to provide a measure of your mental abilities).

Assessment centres usually last a day, but can be half a day or two days, depending on the nature and seniority of the role. It's important to remember we are not assessing the performance of the group, but you as an individual. Everyone is assessed on their own merits.

A: We use them because making the right decision is really important to us. Assessment centres are one of the most effective ways for us to get a detailed impression of whether or not someone is a good fit for a role. They also provide you with a sense of what is involved in the role.

A: As with our other selection methods, you should think about the assessment centre as a two-way process:

• You’ll have the opportunity to experience a range of activities that tell you more about our business, and allow you to make sure the role you’re applying for is right for you.
• You can demonstrate your full range of skills and personal qualities, and why you are a good fit for the role.
• You have the chance to be observed by more than one person, making the overall process fairer to you.
• By meeting other candidates and a range of our people from NatWest Group, you’ll gain a greater insight into what it’s like to work here.

A: The best advice is to be yourself. Most exercises will provide you with some preparation time on the day and won’t involve any pre-work. However, there may be some assessment centres that require you to complete work in advance. If we have told you that psychometric tests are involved, it may be a good idea to remind yourself how to complete basic calculations. You can also find lots of example tests online, which will give you the opportunity to practice.

A: This will depend on the role you’ve applied for. Most of our client facing roles wear suits, and some roles wear a uniform, which will be supplied to you. However, please check with the recruitment team when you are invited for an interview.