We will not be advertising any vacancies or accepting applications to join Coutts for a short period starting from 5 November. You'll also be unable to log into your profile. This is to allow for some important system changes. Until 5 November you can continue to apply for any vacancies as normal.

The recruitment process Help and FAQs

We want you to have everything you need to make an informed decision about a career with us. These answers address frequently asked questions about our recruitment process.

About vacancies

Q: How do I find a suitable vacancy?

A: You can search for a role using the Quick Job Search bar found on any page of the website. This will suggest opportunities based on the criteria you enter, such as job type or location.

For a more detailed search, please visit the job search page where you also add filters like location, job type and brand.

If you see a job you are interested in, take a note of the job reference number so you can use this to quickly find the job again if you want to apply later. Or email yourself the link so you can go directly to the job from your inbox.

Q: I know where I want to work, but can't see a way to apply on your website; can I send my CV/resume instead?

A: Yes, absolutely. You can send us your CV and some information about the role you’re interested in using the Register your interest form. Your details will be added to our database and we’ll be able to match you to suitable vacancies and contact you about them. We do recommend that you keep checking back to the website for new roles when you can.

Q: Where can I discover graduate and internship opportunities?

A: For information on graduate, intern and apprenticeship opportunities, please visit our Early Careers site.

Q: Do you offer work experience?

A: Yes. If you’re interested, please contact your local branch or office. The decision to grant a work experience placement is at the discretion of the local management, and will be based on whether or not we can meet your requirements.

Q: Who can I speak to about a job advertised on this site?

A: Initially, you just need to apply online. Once you have applied you will receive an acknowledgement of your application. Please check the closing date, as most applications will be reviewed after this date.

Q: What if I can’t find a job that interests me?

A: If you can’t find a suitable position, please send us your CV and some information about the kind of role you are looking for, by completing the Register your interest form. Your CV will be added to our database and we will match you to suitable vacancies. If we match you to a vacancy, we'll contact you.

We also share new job opportunities and updates through our social media channels, which is a great way to keep up to date:

We’re always looking for people with experience in some specialist areas, so if you’re interested in any of the areas below, please use the links to join the relevant group:

Q: If there are no suitable jobs at the moment, can I send you my CV so that I can be considered for future vacancies?

A: We publish new career opportunities as soon as they arise, so we recommend that you check regularly. You also have the option to Register your interest and upload your CV so that we can consider you for future opportunities.

Application process

As part of your application, you may have chosen to consent to, and disclose special categories of information about yourself (e.g. racial or ethnic origin, disability, sexual orientation). If, at any point, you wish to withdraw your consent, please contact us.

Q: Can I apply using a Mobile device?

A: You can apply online using most modern smart phone or tablet devices. For devices that do not fully support local document storage such Apple products running iOS, cloud-storage upload options Dropbox and Google Drive are available.

Q: How do I know my application has been received?

A: When you submit your application you’ll be taken to a confirmation page. Once your application has been processed you’ll also receive a confirmation email. Please note, most applications are not reviewed until the closing date has passed.

If you don’t receive a confirmation email, please check your junk and spam folders. If you still can't find it, please contact our support team.

Q: I applied for a job but I haven’t heard anything. What can I do?

A: We try our best to contact all applicants as soon as possible. Some jobs will receive a large number of applications, so it will take time to respond to everyone. Normally applications won’t be reviewed until the closing date has passed so everyone has a fair chance to apply. If you still haven’t heard anything from our recruitment team by two weeks after the closing date, please contact our support team.

Q: I’ve made a mistake on my application. Can I edit it?

A: If there is an error in your application, please contact the hiring manager or recruiting manager if their name is given on the job description. If there’s no name on the job desciption, please email our support team.

Video assessment

Q: I normally get extra time on tests, can I get extra time for my video assessment?

A: Please contact us if you require any adjustments for disabilities or learning difficulties.

Q: Which devices and operating systems are supported?

A: We support all web browsers as well as iOS and Android devices. The application will function equally well on any screen size. You should use a device that was introduced to market within the last 4 years (e.g. anything newer than an iPhone 5 for Apple users). Older devices will be slower and in some cases unable to handle the application so please ask to borrow an appropriate device from a friend or family member if you do not have one. Please do not use mobile OS emulators on your PC or Mac.

Q: How should I set-up my device?

A: It’s extremely important that you do not become distracted when taking the assessment. Please ensure that:

  • App and messaging push notifications are disabled.
  • Your device is set to "do not disturb” even when it is unlocked.
  • You have adequate battery life when you start the assessment.
Android How-to:



IOS How-to:



Q: I can’t hear the video questions very well, what do I do?

A: We recommend you use earphones when completing the video assessment to get the best sound quality, especially when you are on a mobile device.

Q: What should I do if the app crashes?

A: First of all, don’t panic, your progress is saved. You can relaunch the app or click the email link from a desktop/laptop with a camera and you’ll be able to resume the video interview where you left off.

Q: How long do I get to hear/read the question and prepare?

A: You will have 2 minutes to hear, read and prepare for each question. If you’re ready sooner you can skip to recording your response.

Q: Can I hear the question again?

A: No, to make the process fair, equal and consistent for everyone you will only get to hear, read and prepare for each question once.

Q: How long do I get to respond to each question?

A: You will have 2 minutes to respond to each question. If you finish answering sooner then you can skip to the next question.

Q: Can I re-take the question if I don’t feel I gave a good answer?

A: No, to make the process fair, equal and consistent for everyone you will only get to record your answer once.

Q: How long do I have to complete my video assessment?

A: You will have 3 days to complete your video assessment from when you receive the email notifying you of the next stage.

Q: Who do I contact if I have any questions about the video assessment?

A: If you have any technical queries about the video assessment please use the help section within the assessment.

Q: I don’t have the facilities to complete the video assessment – what do I do?

A: If you don’t have a computer or phone with a camera then you can use the email link on any computer/phone with a camera, so you’re able to use a friends or family member’s device to take the video assessment. If that’s not possible please contact us.

Q: How do I prepare for my video assessment?

A: Information on how to prepare for the assessment will be shared with you as you go through the process to take the video assessment. You’ll have plenty of time to get yourself prepared and set up to take the assessment before you start the first question. Please watch the videos as they’ll explain what you need to know and do.

Q: What happens if something beyond my control happens while answering a question? Will I be allowed to re-take the question?

A: Our video assessors will be able to see that something went wrong with your answer and they’ll be in touch to allow you to retake the question(s) you had issue with.

Q: Can I practice the questions?

A: There’s a practice question which isn’t reviewed or seen by us and which you can try as many times as you like until you’re comfortable with your set-up and with taking your interview.

Q: How will I be measured?

A: Our trained assessors will review your video assessment and assess you against our pre-defined criteria for the role you’ve applied for.

Q: What will happen with my video assessment?

A: Your video assessment responses will be assessed by us to help make a decision on your application. After that your video assessment will be kept for 12 months after that time it will be anonymised and archived.

Q: What happens next?

A: Your video will be reviewed by one of our trained assessors. They’ll be in touch to let you know the outcome.

Existing employees

Q: I am an existing Coutts employee, can I use this website to apply for a role?

A: Current employees should apply via the internal recruitment website which can be found on the HR pages on Insite. The internal recruitment website can only be used by existing employees as external applications will be automatically rejected.

Technical issues

Q: What if I’m having technical problems with the website?

A: Please contact our support team. Please use the template below and give us as much detail as possible, so we can help resolve your query quickly:

Job reference number: This number identifies the role you’re applying for, and can be found at the beginning of the job description. It’s usually a 5 or 6 digit number.

Web browser and version: You can find out which web browser you are using and the version number by selecting 'About' in the browser menu.

Operating system: This is the platform you are using - Windows 7 or iOS, for example.

Description of error: Describe the difficulty you are having.

Screen-shot: If possible please attach an image of the error. On most PCs this can be done by using the CTRL + Print Scrn option.

Steps to replicate: Please describe the steps you took before the error occurred

Best way to contact you: Email or phone

Contact information: Email address or phone number

Q: I have uploaded my CV but the information copied across doesn’t look right.

A: Our website uses technology that automatically extracts the information from your CV to complete the relevant sections of the application form. The accuracy of this software is dependent on the format of your CV. Please don't worry if some information has not been transferred correctly. The recruitment team will always review a copy of your actual CV when considering you for the role.

Q: I don’t have a CV. How do I apply for a role?

A: If you do not have a CV, please complete the attached template with as much information as possible. Also have a look at our advice on CV writing to help you create a great CV. If for any reason you are unable to create a CV or have problems applying online please contact our support team with the reference number of the job for which you wish to apply and a member of the recruitment team will help you with your application.

Q: I am trying to complete the online work-style assessment, but it won’t launch in my browser. What can I do?

A: In the first instance, please try to launch the work-style assessment in another browser. If you’re still having difficulty, please contact our support team. Please use the template below and supply us with as much detail as possible so we can help resolve your query quickly:

Job reference number: This number identifies the role you’re applying for, and can be found at the beginning of the job description. It’s usually a 5 or 6 digit number

Web browser and version: You can find out which web browser you are using and the version number by selecting 'About' in the browser menu

Operating system: This is the platform you are using - Windows 7 or iOS, for example

Description of error: Describe the difficulty you are having

Screen-shot: If possible please attach an image of the error. On most PCs this can be done by using the CTRL + Print Scrn option

Steps to replicate: Please describe the steps you took before the error occurred

Best way to contact you: Email or phone number

Contact information: Email address or phone number

Candidate Gateway

Q: What is Candidate Gateway?

A: Candidate Gateway is our online portal which allows you to track and manage your applications. You can see what your latest status is, and if you need to it offers an easy way to withdraw your application instantly.

Q: How do I register to Candidate Gateway?

A: Your Candidate Gateway profile is created when you first apply for a position. All applications made after this will then be visible in your Candidate Gateway profile, along with the current status of each. Please note; you must always use the same email address each time you apply, and once added this can not be updated.

Q: How do I log into Candidate Gateway?

A: Candidate Gateway can be accessed from any page on jobs.rbs.com. Select the Login link in the top right corner of a page; this will take you to the login screen. Your username and password will then need to be entered, so have these ready before you start.

Q: I’ve forgotten my username and/or password, how do I obtain these?

A: You can retrieve your username or password by selecting Login Help on the login page. To retrieve your username you will need to input your name, and the email address you used when applying. To reset your password enter your username and a new password will be emailed to you. You can then change this once you are logged in.

Q: I’ve not received the email containing my login details.

A: Once your application has successfully been received you will be sent an email containing your username. If you have not received this after 60 minutes of submitting your application please contact our support team.

Q: I have received my username but no password.

A: When you have received your confirmation email click the link provided, taking you to the Candidate Gateway login page. From this page click Login Help, and to receive your password click Retrieve your Password. You will then be sent a generated password, which you can then change once you’re logged in.

Q: How do I withdraw my application?

A: To withdraw your application log into Candidate Gateway. From here you can see all the recent applications you have made, and the current status of these applications. To withdraw an application simply click Withdraw Application. Please note: applications cannot be withdrawn once they have progressed to Interview status.

Q: How can I get an update on my current application(s)?

A: Log into Candidate Gateway to get updates on recent applications. Here you can see the status of an application, and when it was last updated.

Agencies and suppliers

Q: I am an agency or third-party supplier looking for a contact. Who can I speak to?

A: This site is for external candidates only. We will not reply to any emails relating to agencies or third-party suppliers through this site. If you are interested in contacting us about supplying goods or services, please use the form here.


Q: What if I have a disability that may affect my performance at any stage of the recruitment process?

A: Please let us know about any help you need as soon as possible before any interview or assessment event. We will work with you to make sure any appropriate support is in place.

If you require particular adjustments to support you application, such as alternative formats (e.g. braille) or any building access requirements, please contact us for further information on how we can make the recruitment process as comfortable as possible for you.

Q: Do you have an age limit for joining?

A: We don’t have an upper age limit, and we encourage applications from all age groups. However, you do have to be at least 16 years old to join us.

Q: Do you employ people with disabilities?

A: Yes. We are an equal opportunities employer and we welcome applications from all members of the community.

Q: What is the Disability Confident Scheme?

A: As a Disability Confident employer in the UK, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. You’ll need to tell us that you have a disability at the point of application so that we can make the Recruiter aware.

Disability Confident includes the offer of an interview to a fair and proportionate number of disabled applicants that meet the minimum criteria for the job. This does not mean that all disabled people are entitled to an interview.

In certain recruitment situations such as high-peak times, we may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job. In these circumstances, we would still aim to offer a proportionate number of interviews to disabled applicants.

Please be aware that this is only applicable to roles within the UK.

Q: Do you have an upper age limit for applicants?

A: No, we encourage applications from all age groups. However, you must be at least 16 years old to join us.

About RBS

Q: What career prospects can I expect?

A: We offer a wide variety of opportunities in offices and locations around the world. If you have the drive, determination and skills to succeed, we have opportunities that will match your goals. Learn more about our approach to career development.

Q: Where can I find out more about RBS?

A: To find out more about RBS visit www.rbs.com.

Q: What is the working environment like?

A: All our sites have their own unique environment. As part of the selection process you may have the opportunity to visit your place of work and meet your manager and colleagues.

Employee benefits

Q: Is flexible working offered for all roles?

A: There is no flexible working policy that will suit everyone. So we have developed a package of flexible working options, including part-time working, job sharing, compressed working hours, term-time working, home-working, short and long-term employment breaks. The availability of these options varies across the countries in which we operate. Your Hiring Manager will discuss any options at your face-to-face interview.

Helping you prepare your CV

Q: What should I include in my CV?

A: Here is a guide to creating your CV:

About you
Include your name, your contact numbers and residential address and, if possible, your email address.

Your CV should:

  • Accurately reflect your academic achievements, technical qualifications and experience.
  • Provide details of your highest level of school or technical qualifications, the institution from which you received them, and the dates you studies there.

Your working history

  • Whether you are applying for your first role or have substantial work experience, we want to know about the skills you’ve acquired. This is an important part of your CV, so please give time and attention to it.
  • Provide us with details of your role, your achievements, and any special projects you’ve been involved in with each employer. Be concise, and don't forget to provide examples of the benefits of these projects.
  • If this is your first role, or you are at an early stage in your career, make sure you include details of any extra-curricular activities and work experience to help us get to know you better.

Please review your CV to make sure it contains your essential information, and makes you a great fit for the role you’ve applied for.

Q: Do you have any tips about the application process?

A: If you’re applying for a job online, it's likely we’ll receive many applications, so consider the ways your application will grab our attention.

  • You will be asked to confirm you have the 'right to work' in the country where the vacancy is based. This requirement is mandatory.
  • Think about the requirements of the role for which you are applying. Think about your skills and experience and how they match the role. This will make it much more likely you'll get short-listed for interview.
  • We advise against applying for lots of different jobs at the same time. You need to ensure that every application you make is focused, and receives the attention needed to succeed.
  • Read the instructions carefully. One of the most common reasons for an application being rejected is a failure to give all the information needed. We may come back to you for missing or incomplete information, but it's advisable to check through your application and make sure you have provided everything we’ve asked for.
  • Check for spelling mistakes and grammatical errors. If you can, get someone else to check for you as well.
  • Online application forms often restrict the number of words you can use, so it pays to be as clear and succinct as possible.
  • If you’re asked to do so, please make sure you upload your CV.
  • Don't forget to check the closing date. If you miss the application deadline we will not be able to consider your application.
  • Finally, remember to keep a record of any reference numbers you are given for specific job applications.

Helping you prepare for interviews

Q: How can I prepare for a face-to-face interview?

A: When you're invited to an interview, it’s likely to involve a visit to one of our offices. The focus will be on your past experiences and accomplishments, as well as your suitability for a role with us.

Throughout the interview we’ll be looking for the qualities and characteristics needed for the role. Interviews may take different forms depending on the role you’ve applied for, and which stage of the selection process you’ve reached. We will make sure you have more details when we invite you to the interview.

Interviews usually last about an hour and you’ll normally have just one interviewer, although during the selection process you may also be interviewed by other people.

How to prepare:

  • Do your homework. We encourage you to learn as much as you can about the company, the job you’ve applied for, and the business area where the role is based. Familiarise yourself with our products and the places we do business.
  • Research our competitors. The more you know about us, the better prepared and confident you will be in the interview.
  • Review your CV and application. Think about the questions we’re likely to ask you and which experiences you want to share. All interviewers will ask questions related to the job you’ve applied for, and some may include questions about key behaviours and qualities. We will tell you what we are looking for, so that you can prepare specific examples of experiences or situations you’ve been involved in, so you can demonstrate your abilities.
  • Review the job description. Why are you interested in the role? Why do you think you are a good fit? What do you have to offer us? What success stories do you want to share?
  • Make the most of the interview process. If you can, find out who you will be meeting, and their role. We want to ensure our interviews are a two-way process, and an opportunity for you to find out more about us, the role, and whether we’re the right company for you. Think about any questions you might want to ask.
  • Don't forget the basics. Bring a copy of your CV and application. Know the dress code and wear something appropriate. Maintain good eye contact with your interviewer and look interested – body language makes a difference! Make sure you know where your interview will be held and allow plenty of time to get there. Don't forget to let us know if you’re unable to attend, or if you’re running late. Have a good sleep the night before and try to be as relaxed as possible to show yourself at your best!

Above all, be yourself. We strive to find new and better ways of doing things and look for people who are motivated, want to be challenged and are genuinely interested in joining us. Remember, we want you to do well at the interview.

Q: What happens at interview stage?

A: If you’re invited to an interview, you will have the opportunity to describe your experiences and capabilities in more detail. The interview will usually be face-to-face in our offices, and will typically be with one of our recruitment team or a line manager. The questions we ask will vary, but typically we will explore your abilities (we define these as competencies), your technical skills and background (based on your qualifications and work experience), and the reasons you’re interested in working with us.

Q: Who can I contact with questions about my interview?

A: We suggest that you ask any questions you have at the time your interview is arranged, as the recruitment team or hiring manager will be able to help you. If for any reason you can’t contact the recruitment team, please contact our support team instead.

Q: What should I do if I need to cancel my interview?

A: Please call the recruitment team or hiring manager in the first instance. This will give us the chance to re-arrange the appointment for you quickly if required. If for any reason you can’t contact the recruitment team, please contact our support team instead.

Helping you prepare for assessment centres

Q: Do I have to go through an assessment centre?

A: We use assessment centres as part of the selection process for certain roles. They’re normally used as the final stage of the recruitment process, and are designed to reflect the demands of the role and the qualities we need. If we ask you to attend an assessment centre, we’ll give you specific information about what to expect and how the event is structured.

Q: What is an assessment centre?

A: It's an event which usually involves a number of candidates undertaking a range of different exercises, observed by different assessors. These may include interviews, group discussions, presentations, role-plays or business case studies. There may also be written exercises and psychometric tests (designed to provide a measure of your mental abilities).

Assessment centres usually last a day, but can be half a day or two days, depending on the nature and seniority of the role. It's important to remember we are not assessing the performance of the group, but you as an individual. Everyone is assessed on their own merits.

Q: Why do RBS use assessment centres?

A: We use them because making the right decision is really important to us. Assessment centres are one of the most effective ways for us to get a detailed impression of whether or not someone is a good fit for a role. They also provide you with a sense of what is involved in the role.

Q: What's in it for me?

A: As with our other selection methods, you should think about the assessment centre as a two-way process:

  • You’ll have the opportunity to experience a range of activities that tell you more about our business, and allow you to make sure the role you’re applying for is right for you.
  • You can demonstrate your full range of skills and personal qualities, and why you are a good fit for the role.
  • You have the chance to be observed by more than one person, making the overall process fairer to you.
  • By meeting other candidates and a range of our people from RBS, you’ll gain a greater insight into what it’s like to work here.
Q: How do I prepare for an assessment centre?

A: The best advice is to be yourself. Most exercises will provide you with some preparation time on the day and won’t involve any pre-work. However, there may be some assessment centres that require you to complete work in advance. If we have told you that psychometric tests are involved, it may be a good idea to remind yourself how to complete basic calculations. You can also find lots of example tests online, which will give you the opportunity to practise.


Q: I have received a direct email with an offer of employment and a request for some personal information from The Royal Bank of Scotland Group. Is this normal procedure?

A: We never send emails asking for personal information, nor ask for payment or make offers of employment unless you are involved in a structured recruitment process. If you have concerns at any time about any branded communications you have received, please contact the recruitment team or hiring manager.

Here are some common signs of recruitment fraud:

  1. Emails will often include our name and logo without authority (usually the logo is of a poor quality).
  2. The name of a genuine recruitment or agency website may be used to make the scam appear more credible.
  3. Recipients are often asked to contact other companies or professionals, such as lawyers, barristers, immigration officials or travel agencies.
  4. Emails often originate from free web-based email accounts such as Yahoo.com, Yahoo.co.uk, Gmail.com, Googlemail.com and Hotmail.com.
  5. Job offers will often be very generous with favourable terms and conditions, such as a personal driver, paid accommodation and a high salary.
  6. Be especially cautious if these emails contain attachments or the following telephone numbers as these are often charged at premium rate: UK: + 44-70xx, Netherlands: + 31-6xx, Spain: + 34-6xx, Belgium: + 32-4xx, South Africa: + 27-7x or + 27-8x, Nigeria: + 234-80x.

Do not enter into any correspondence with the sender, nor give them your personal details or send payment of any kind. Contact the police if you believe you have been the victim of recruitment fraud. Further information is available at www.antiphishing.org.

Q: Will I need to wear a uniform? Is there a dress code?

A: This will depend on the role you’ve applied for. Most of our branch-based, customer-facing roles mean wearing a uniform, which will be supplied for you. However, please check with the recruitment team when you are invited for an interview.

Making a complaint

Q: What if I am not happy with any element of the recruitment process?

A: If you have any feedback on our recruitment process, please contact our recruitment team with your comments.

We take your feedback seriously, and aim to respond to e-mails within five working days.

Apply for one of our graduate programmes or internships and find out how you can be part of our story.

Follow us on LinkedIn, Twitter and Facebook to stay up-to-date with career opportunities and be part of the conversation.

If you don’t find the right role today, the best way to find out about other opportunities is by registering your details with us.

Talent Network